AI/LLM Integration

LSTN - AI Transcription SaaS

GPT-powered B2B transcription tool for Ipsos & Nielsen. Real-time chat-based transcription improving accuracy by 40%.

Year: 2019-2024
Role: Product Manager & Lead Engineer
LSTN Transcription Interface

Tech Stack

PythonFirebaseNext.jsGPTReal-time ChatWebSockets

LSTN - AI Transcription SaaS

Overview

Led development of LSTN, a GPT-powered B2B transcription tool serving major research companies Ipsos and Nielsen. Built as part of Supry Inc's product suite (2021-2022).

The Challenge

Traditional transcription services are slow, expensive, and error-prone:

  • •Manual transcription takes hours for each hour of audio
  • •Accuracy varies significantly between transcribers
  • •No real-time processing capabilities
  • •Poor integration with research workflows

The Solution

LSTN revolutionizes transcription through AI and real-time processing:

1. GPT-Powered Transcription

  • •Leveraged GPT for context-aware transcription
  • •Improved accuracy by 40% over traditional methods
  • •Handled industry-specific terminology

2. Real-time Chat Interface

  • •Built chat-based transcription system
  • •Users interact with transcription in real-time
  • •Immediate corrections and edits
  • •Natural conversation flow

3. B2B Platform

  • •Designed for research companies (Ipsos, Nielsen)
  • •Batch processing for large volumes
  • •Team collaboration features
  • •Export in multiple formats

Technical Implementation

AI/ML Stack:
  • •GPT integration for transcription
  • •Python backend for audio processing
  • •Real-time WebSocket connections
  • •Firebase for data storage
Frontend:
  • •Next.js for web application
  • •Real-time chat interface
  • •Audio player integration
  • •Collaborative editing
Infrastructure:
  • •Firebase Realtime Database
  • •Cloud storage for audio files
  • •CDN for fast delivery
  • •Scalable processing pipeline

Key Features

  • •Real-time Transcription - See results as you speak
  • •Chat Interface - Natural interaction model
  • •High Accuracy - 40% better than competitors
  • •B2B Ready - Designed for enterprise workflows
  • •Multi-format Export - SRT, VTT, TXT, DOCX

Impact

  • •40% accuracy improvement over traditional transcription
  • •Ipsos & Nielsen as major clients
  • •Real-time processing enabling new workflows
  • •Scalable platform handling large volumes

Lessons Learned

  • •GPT can significantly improve transcription accuracy
  • •Chat-based interfaces feel more natural for corrections
  • •Real-time feedback is critical for user experience
  • •B2B requires robust batch processing and export features

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*Supry Inc project: AI transcription platform, 2021-2022*

LSTN Chat-based Transcription